Frequently Asked Questions
Everything you need to know about our historical footwear and accessories.
How do I determine my correct size in historical footwear?
Our shoes generally follow standard US sizing. We provide specific fit notes on each product page indicating if a style runs narrow, wide, or true to size. We recommend measuring your foot and consulting our detailed size chart before ordering.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the shoes are in unworn, brand-new condition. We recommend trying your shoes on a carpeted surface to avoid scuffing the soles, as marked soles are ineligible for return.
Do you ship internationally?
Yes, we ship our historical shoes and accessories worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that international customers are responsible for any applicable customs duties or import taxes.
Are your shoes made of genuine leather?
Most of our footwear is crafted from high-quality dyeable silk or genuine leather, including leather uppers, linings, and soles, to maintain historical accuracy and durability. Please check the individual product descriptions for specific material details.
Can I dye my American Duchess shoes?
Our dyeable silk and 'dyeable' leather models are specifically designed to be customized. we offer professional-grade leather and fabric dyes on our website, along with comprehensive video tutorials to help you achieve the perfect historical shade.
How long does shipping take for pre-order items?
Pre-order items typically have an estimated arrival window listed on the product page. Once the shipment reaches our warehouse, we process orders in the sequence they were received. You will receive a tracking notification as soon as your order departs.